Privacy Policy

Last Updated: March 11, 2026

At Chovha, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our cab hailing services through our mobile application and website.

1. Information We Collect

We collect information you provide directly to us when using the Chovha platform:

• Account Data: Name, phone number, email address, password, and profile picture.
• Location Data: Real-time background and foreground location data to facilitate ride matching, tracking, and safety.
• Payment Information: Transaction details, payment method, and mobile money numbers (processed securely by third-party providers).
• Device Information: Hardware models, operating system, network data, and identifiers to improve our app performance.

2. How We Use Your Information

Chovha uses the collected data to provide, personalize, and improve our services. Specifically, we use your data to:

• Match you with nearby drivers and provide accurate ETAs.
• Process your payments and dispatch receipts.
• Enhance safety features, track trips, and provide customer support assistance.
• Send you important updates regarding your account or the app.
• Prevent fraudulent activities on our network.

3. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following scenarios:

• With Drivers: We share your name, pickup/drop-off locations, rating, and profile picture to facilitate the ride.
• For Legal Reasons: If required by law, regulation, or a valid legal request (such as a court order or to protect the safety of users).
• With Service Providers: Trusted third-party vendors who assist with payment processing, cloud storage, and map routing.

4. Your Privacy Rights

You have control over your data. Depending on your local laws, you have the right to:

• Access the personal information we hold about you.
• Request corrections to any inaccurate data.
• Request the deletion of your account and personal data.
• Opt-out of marketing communications at any time.

5. Data Security

We implement robust technical and organizational security measures to protect your personal data from unauthorized access, loss, or alteration. While we strive to use commercially acceptable means to protect your data, no internet transmission is 100% secure.

6. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact our Data Protection Office at:

Email: privacy@chovha.com

Phone: +263 123 456 789